The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Request a cancellation within: 2 hours of purchase
But please contact me if you have any problems with your order.
At OasisLoomIndia, we respect your privacy and are committed to protecting your personal information.
Information We Collect
To fulfill your order, we may collect your name, email address, billing and shipping address, and order details. Payment information is processed securely through Etsy and we do not store your card details.
Why We Use Your Information
We use your information to:
• Process and ship your orders
• Communicate regarding your purchase
• Provide customer support
• Comply with legal and tax obligations
Data Sharing
We only share your information when necessary, such as with Etsy, payment processors, shipping companies, or when required by law.
We do not sell or rent your personal information.
Data Retention
We retain your information only as long as necessary to provide our services and meet legal requirements.
Your Rights
If you reside in the EU or other regions with data protection laws, you have the right to access, correct, or request deletion of your personal data.
For any privacy-related concerns, please contact us via Etsy Messages.
Yes, we specialize in custom and personalised handmade rugs. You can choose your preferred size, color combination, pattern, or even share your own design inspiration. Each custom rug is carefully handwoven in Bhadohi, India. Please message us before ordering to confirm details and timeline. Custom orders are non-refundable.
All our rugs are handmade, so slight variations of 1–3 cm may occur. We offer standard sizes as listed, and custom sizes are available upon request. Please measure your space carefully before ordering. If you need help choosing the right size, feel free to message us.
To maintain the beauty of your handmade rug, vacuum regularly on low suction without using a beater brush. Blot spills immediately with a clean, dry cloth—do not rub. For deep cleaning, we recommend professional rug cleaning. Keep away from prolonged moisture and direct sunlight to preserve color and texture.
All our rugs are carefully folded, rolled, and securely packed to ensure safe delivery worldwide. Gift wrapping is available upon request. If you would like to include a personalized message, please mention it at checkout and we will gladly add it to your package.
Yes, we welcome wholesale and bulk orders. As manufacturers of handmade rugs in Bhadohi, India, we can offer competitive pricing for larger quantities. Please message us with your requirements, sizes, and quantities so we can provide custom quotes and production timelines.
Yes, we specialize in custom handmade rugs. You can choose your preferred size, color, pattern, and material. Each rug is carefully handwoven in Bhadohi, India. Please message us before placing your order to confirm design details, pricing, and production time. Custom orders are non-refundable.